Frequently Asked Questions

U.S. orders typically arrive within an estimated 7–12 business days. International orders typically arrive within an estimated 10–18 business days. Delivery times are estimates and may vary due to carrier delays, customs, holidays, weather, or other circumstances outside our control.

Once tracking information becomes available, you’ll receive shipping details so you can follow your order. Please allow some time for tracking information to update after your package has been handed to the carrier.

We offer a 30-Day Money-Back Guarantee on eligible purchases. You have 30 days from the date your order is delivered to request a return. Please contact us before sending anything back so we can provide the correct return instructions.

For ordinary returns, customers are responsible for return shipping costs. If your item arrived damaged, defective, or incorrect, please contact us so we can review the issue and help with the appropriate next steps.

Care instructions vary depending on the product and material. Follow the care instructions provided with your item or listed on its product page to help keep your kitchen essentials looking and performing their best.

We make every effort to represent our products accurately. However, colors, textures, finishes, and other details may vary slightly due to lighting, screen settings, and natural variations in certain materials.

Contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing, fulfillment, or shipping, we may not be able to make changes or cancel it.

Contact us as soon as reasonably possible with your order number, a description of the issue, and photos when applicable. We’ll review the situation and help determine the appropriate resolution.

You can reach us through our Contact page. If your question is about an existing order, include your order number so we can assist you more efficiently.

You can find our Shipping & Returns, Refund Policy, Privacy Policy, and Terms of Service through the links in the footer of our website for more detailed information.