Privacy policy
Last updated: September 12, 2026
Hearth & Oak operates this store and website, including the related information, content, features, products, and services we provide (collectively, the “Services”). This Privacy Policy explains how Hearth & Oak (“Hearth & Oak,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit or use our website, make a purchase or other transaction, create an account, communicate with us, or otherwise interact with our Services.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information generally does not include information that has been anonymized or de-identified so that it cannot reasonably be linked to an individual.
Depending on how you interact with our Services and where you live, we may collect or process:
Contact information, such as your name, email address, telephone number, billing address, and shipping address.
Payment and financial information, such as payment method, payment confirmation, transaction details, and payment information necessary to process your purchase. Payment information may be processed directly by our payment service providers.
Account information, such as your username, password, preferences, settings, and other information associated with your account.
Transaction and shopping information, such as products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
Communications, including information you provide when contacting us, submitting a customer service request, completing a form, or otherwise communicating with Hearth & Oak.
Device and technical information, such as your device type, browser, network connection, IP address, cookie identifiers, and other online identifiers.
Usage information, including information about how you access, browse, navigate, and interact with our website and Services.
PERSONAL INFORMATION SOURCES
We may collect personal information:
Directly from you, including when you place an order, create an account, contact us, subscribe to communications, complete a form, or otherwise provide information to us.
Automatically, including through your device, browser, cookies, pixels, and similar technologies when you visit or interact with our website.
From service providers, including companies that help us operate our website, process payments, fulfill orders, provide shipping, analyze website activity, provide customer support, prevent fraud, or perform other business functions.
From advertising, marketing, and other business partners, where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Provide and improve our Services. This includes processing payments and orders, arranging fulfillment and shipping, processing returns and refunds, maintaining customer accounts, remembering preferences, providing customer support, and improving the functionality and shopping experience of our website.
Communicate with you. We may use your information to send order confirmations, shipping information, account notices, customer service responses, policy or service updates, and other communications relating to your relationship with Hearth & Oak.
Marketing and advertising. Where permitted by law, we may use personal information to send promotional communications and to provide, measure, or personalize advertising. You may unsubscribe from promotional emails using the unsubscribe link included in those communications.
Security and fraud prevention. We may use personal information to authenticate accounts, secure transactions, prevent fraud, detect potentially unlawful or malicious activity, and protect our customers, business, website, and Services.
Legal and compliance purposes. We may process information when reasonably necessary to comply with applicable laws, respond to lawful requests or legal proceedings, enforce our policies and agreements, establish or defend legal claims, or protect our legal rights.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our business and provide our Services, including:
Service providers and vendors that provide services such as website hosting, payment processing, order fulfillment, shipping, cloud storage, analytics, customer support, fraud prevention, and information technology.
Advertising and marketing partners that help us measure, provide, or personalize marketing and advertising, where permitted by applicable law.
Third parties at your direction, such as shipping providers or other services you choose to interact with.
Professional advisers and authorities, where disclosure is reasonably necessary to comply with applicable law, respond to lawful requests, enforce our agreements, or protect our rights or the rights of others.
Parties involved in a business transaction, such as a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, subject to applicable legal requirements.
We do not disclose personal information except as described in this Privacy Policy, as otherwise disclosed to you, at your direction or with your consent, or as permitted or required by law.
COOKIES AND SIMILAR TECHNOLOGIES
Our website and the companies that help us operate it may use cookies, pixels, tags, and similar technologies to remember preferences, maintain website functionality, understand how visitors interact with our Services, improve performance, prevent fraud, and support advertising and analytics.
Depending on where you live, you may have the right to limit or opt out of certain uses of cookies or personal information for targeted advertising, sale, or sharing. Where required, we provide privacy controls that allow you to exercise applicable choices.
Browser settings may also allow you to block or remove certain cookies. Disabling cookies may affect the functionality of certain portions of our website.
TARGETED ADVERTISING AND PRIVACY CHOICES
We may work with advertising and analytics providers that use information about your interactions with our website to help measure advertising performance or provide advertisements that may be more relevant to you.
Depending on where you reside, applicable privacy law may provide the right to opt out of certain processing considered targeted advertising, sharing, or sale of personal information.
Where required by applicable law, you may exercise these rights using the privacy choices or opt-out controls made available through our website or by contacting us.
Where applicable, we may also recognize legally required browser-based opt-out preference signals, such as Global Privacy Control.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites, applications, social media platforms, or other online services operated by third parties.
We are not responsible for the privacy, security, content, or practices of third-party websites or services. If you follow a third-party link, we encourage you to review that party’s privacy policy and terms before providing personal information.
CHILDREN’S PRIVACY
Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the request and take appropriate action where required.
We do not knowingly sell or share, as those terms are defined by applicable privacy laws, the personal information of individuals under 16 where prohibited by law.
SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials. Please do not send sensitive or confidential information through unsecured communication channels.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing our Services, maintaining customer accounts and transaction records, fulfilling legal and regulatory obligations, resolving disputes, preventing fraud, and enforcing agreements and policies.
Retention periods may vary depending on the type of information, our relationship with you, and applicable legal requirements.
YOUR PRIVACY RIGHTS AND CHOICES
Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information, including:
Right to Access or Know. You may have the right to request information about the personal information we maintain about you.
Right to Delete. You may have the right to request deletion of certain personal information.
Right to Correct. You may have the right to request correction of inaccurate personal information.
Right to Portability. You may have the right to request a portable copy of certain personal information.
Right to Opt Out. You may have the right to opt out of certain uses of personal information for targeted advertising, sharing, or sale as those terms are defined under applicable law.
Right to Appeal. Where applicable, you may have the right to appeal a decision regarding a privacy request.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before completing a request, as permitted or required by law.
Where permitted by law, you may use an authorized agent to submit certain requests on your behalf. We may require verification that the agent is authorized to act for you.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
COMMUNICATION PREFERENCES
If you receive promotional emails from Hearth & Oak, you may unsubscribe at any time by using the unsubscribe link included in the email.
Even after opting out of marketing communications, we may continue to send non-promotional communications relating to your orders, transactions, account, customer service requests, or other necessary business matters.
INTERNATIONAL DATA TRANSFERS
Hearth & Oak and the service providers we use may process or store personal information in countries other than the country in which you reside.
Where applicable law requires safeguards for international transfers of personal information, appropriate recognized transfer mechanisms may be used.
COMPLAINTS
If you have concerns about how Hearth & Oak handles your personal information, please contact us so that we can review your concern.
Depending on where you live, you may also have the right to contact an applicable privacy or data protection authority or appeal certain decisions relating to your privacy request.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or applicable legal and regulatory requirements.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date. We will provide additional notice where required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact Hearth & Oak through our Contact Us page.