Refund Policy

30-Day Money-Back Guarantee

At Hearth & Oak, we want you to feel confident with your purchase. If something isn’t the right fit, you have 30 days from the date your order is delivered to request an eligible return.

To begin a return, please contact Hearth & Oak within the 30-day return period and provide your order number and the item(s) you would like to return. Please do not send merchandise back before receiving return instructions and the correct return destination from us.

Return Eligibility

Eligible items should be returned in the same condition in which they were received, subject to reasonable inspection. Original packaging, accessories, components, manuals, and other included materials should also be returned when reasonably possible.

Hearth & Oak reserves the right to inspect returned merchandise before approving a refund. Items returned with significant damage caused after delivery, missing components, or in a materially different condition may not qualify for a full refund where permitted by applicable law.

Return Shipping

For ordinary returns under our 30-Day Money-Back Guarantee, customers are responsible for all return shipping costs. We recommend using a trackable shipping method, as Hearth & Oak cannot be responsible for return packages that are lost before they are received by us.

Original shipping charges and customer-paid return shipping costs are generally non-refundable unless required by applicable law or the return resulted from an error by Hearth & Oak.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as reasonably possible. Include your order number, a description of the issue, and photos of the item and packaging when applicable.

We’ll review the issue and work with you on an appropriate resolution. Approved damaged, defective, or incorrect-order claims may be handled differently from ordinary returns, including return shipping costs.

Non-Returnable Items

Certain items may not be eligible for return, including gift cards, personalized or custom-made products, merchandise clearly marked as Final Sale before purchase, and products that cannot legally or hygienically be returned after use where applicable.

Ordinary sale-priced merchandise remains eligible for our 30-Day Money-Back Guarantee unless it was clearly identified as Final Sale before purchase.

Refunds

Once we receive and inspect your eligible return, we’ll notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Exchanges

If you would like a different item or variation, please contact Hearth & Oak to see what options are available. If a direct exchange is unavailable, you may need to return the original item and place a new order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has entered processing, fulfillment, or has shipped, we may no longer be able to cancel it. In that case, you may need to receive the order and follow our normal return process.

Refused or Undeliverable Packages

Orders returned because of an incorrect shipping address, refused delivery, or another customer-related delivery issue may be handled separately. Applicable shipping costs may not be refundable, subject to applicable law.

Need Help With a Return?

If you would like to start a return or have questions about a refund, please contact Hearth & Oak through our Contact page with your order number. We’ll provide the appropriate return instructions and help you with the next steps.