Terms of Service

1. OVERVIEW

This website is operated by Hearth & Oak. Throughout the site, the terms “we,” “us,” and “our” refer to Hearth & Oak. Hearth & Oak provides this website, including the information, products, features, and services available through it, subject to your acceptance of these Terms of Service.

By visiting our website, purchasing a product from us, or otherwise using our services, you agree to be bound by these Terms of Service and any additional policies referenced on our website. If you do not agree to these Terms, you should not use our website or services.

2. ONLINE STORE TERMS

By using our store, you represent that you are legally able to enter into a binding agreement or that you have permission from a parent or legal guardian where required.

You may not use our products, website, or services for any unlawful or unauthorized purpose. You may not violate applicable laws or regulations through your use of our services, transmit malicious code, or attempt to interfere with the operation or security of our website.

3. GENERAL CONDITIONS

We reserve the right to refuse or limit service where permitted by applicable law.

You may not reproduce, duplicate, copy, sell, resell, distribute, or exploit any portion of our website or services without our express written permission, except where otherwise permitted by law.

4. ACCURACY OF INFORMATION

We make reasonable efforts to provide accurate and current information on our website. However, information may occasionally contain errors, inaccuracies, or omissions or may become outdated.

We reserve the right to correct errors and update or modify information on the website at any time, subject to applicable law.

5. PRODUCTS AND SERVICES

Certain products may be available exclusively online and may have limited quantities. Product availability is not guaranteed.

We make reasonable efforts to display our products, colors, materials, finishes, and images accurately. However, the appearance of products may vary depending on your device, display settings, lighting, and other factors.

We reserve the right to limit quantities, modify product descriptions, discontinue products, or change product availability where permitted by law.

6. PRICING AND MODIFICATIONS

Product prices may change without notice. Promotions, discounts, and special offers may be subject to additional terms and availability.

We reserve the right to modify or discontinue products, features, promotions, or services where permitted by applicable law.

7. BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase, billing, shipping, account, and contact information when placing an order.

You are responsible for keeping your information current so that we can complete transactions and contact you when necessary.

8. ORDERS AND ORDER ACCEPTANCE

Submission of an order does not necessarily constitute final acceptance of that order. We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, inventory errors, pricing errors, or other legitimate circumstances.

If we cancel or materially modify an order after payment has been submitted, we will take appropriate steps regarding the affected payment and notify you when applicable.

9. SHIPPING AND DELIVERY

Shipping and delivery estimates are provided for convenience and are not guaranteed arrival dates. Delivery may be affected by carriers, customs, weather, holidays, destination, and other circumstances outside our reasonable control.

Additional information regarding delivery, tracking, international orders, and returns can be found in our Shipping & Returns Policy.

10. RETURNS AND REFUNDS

Eligible purchases are covered by our 30-Day Money-Back Guarantee. Customers have 30 days from delivery to request an eligible return.

Customers are responsible for return shipping costs for ordinary returns unless the item arrived damaged, defective, incorrect, or we are otherwise required to cover the cost under applicable law.

Eligibility requirements, exclusions, refund procedures, and additional information are available in our Refund & Return Policy.

11. OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to tools, applications, payment services, or other features operated by third parties. We may not monitor or control these third-party services.

Your use of third-party services may also be governed by the terms and policies of the applicable provider. You should review those terms before using a third-party service.

12. THIRD-PARTY LINKS

Our website may contain links to websites, products, or services operated by third parties. We are not responsible for the content, accuracy, privacy practices, products, services, or policies of third-party websites.

You should review the applicable third party’s policies before completing a transaction or providing personal information.

13. REVIEWS, COMMENTS, AND SUBMISSIONS

If you submit reviews, comments, feedback, photographs, suggestions, or other content to Hearth & Oak, you represent that you have the right to submit that content and that your submission does not violate another party’s rights.

Submitted content must not contain unlawful, abusive, defamatory, fraudulent, misleading, or malicious material, impersonate another person, or contain malware or harmful code.

Where permitted by law, we may moderate or remove content that violates these Terms or our policies.

14. PERSONAL INFORMATION

Your submission and our handling of personal information through the website are governed by our Privacy Policy. Please review our Privacy Policy for information regarding how personal information is collected, used, disclosed, and otherwise handled.

15. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates, availability, or other information.

We reserve the right to correct errors or inaccuracies and update information where appropriate, subject to applicable law.

16. PROHIBITED USES

You may not use our website or services to engage in unlawful activity; violate intellectual property or other legal rights; harass, abuse, threaten, or discriminate against others; submit false or misleading information; upload malicious code; improperly collect personal information; engage in spam, phishing, scraping, or fraudulent activity; interfere with website security; or attempt to circumvent security or access restrictions.

17. INTELLECTUAL PROPERTY

Unless otherwise indicated, the content made available through the Hearth & Oak website, including branding, logos, text, graphics, photographs, designs, and other materials, is owned by or licensed to Hearth & Oak and is protected by applicable intellectual property laws.

You may not use, reproduce, distribute, or commercially exploit protected content without authorization except as permitted by applicable law.

18. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits warranties, guarantees, or other consumer rights that cannot lawfully be excluded or limited.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hearth & Oak and its applicable affiliates, service providers, representatives, and agents will not be liable for losses or damages for which liability may lawfully be excluded or limited arising from your use of the website, services, or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Hearth & Oak harmless from claims, liabilities, damages, and reasonable expenses arising from your material violation of these Terms, applicable law, or the rights of another party.

21. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue in effect.

22. TERMINATION

These Terms remain effective unless terminated by you or Hearth & Oak. You may terminate your agreement with these Terms by discontinuing use of our website and services.

We may suspend or terminate access to our services where reasonably appropriate and permitted by law, including for material violations of these Terms. Obligations and liabilities incurred before termination may survive where applicable.

23. ENTIRE AGREEMENT

These Terms of Service, together with the policies and other terms posted on our website that apply to your use or purchase, constitute the agreement between you and Hearth & Oak regarding your use of our website and services.

24. GOVERNING LAW

These Terms of Service and any separate agreements through which we provide services will be governed by and construed in accordance with the laws applicable to Hearth & Oak and the transaction, without limiting any mandatory consumer rights that may apply.

25. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time. The current version will be posted on this page with an updated effective or “Last Updated” date.

You should review these Terms periodically. Your continued use of the website after changes take effect constitutes acceptance of the updated Terms where permitted by applicable law.

26. CONTACT INFORMATION

If you have questions about these Terms of Service, please contact Hearth & Oak through our Contact page.